Other Questions about the Incontinence Supplies Grant Program [FAQ]

Please notify the program if you have a new health card version code.

Your child’s Ontario Health Card number is automatically checked with the Ministry’s health card database before your payment is issued. If it does not match, your payment will not be issued.

It is very important that your contact details are up to date. Please contact the program to provide updated contact details.

Please provide a copy of any Government issued identification for any name changes.

Please note: If your payment can not reach you and we can not contact you, the grant will be cancelled.

Contact the Incontinence Supplies program and let us know that you no longer require the grant.

If you have recently received a payment, please return it to the program as payments are to purchase incontinence supplies for the next 6 months following the payment.

Contact the program to request a Change of Payee form from the program, fill out and return the form.

Payments will be held until the request is complete.

The program can only issue one grant payment; it can not be divided between 2 parents. The payee on file is responsible to keep the file up to date with any changes to contact information, health care updates, etc. In addition, the payee must save all receipts, or collect receipts from the other parent to participate in the reviews? When there is shared custody between parents the Incontinence Supplies Grant program does not get involved with determining which parent has the file registered in their name. If there is a dispute, the file will remain on hold until the payee is determined.

When your banking information changes you need to inform the Incontinence Supplies Grant Program, or you may miss a payment.  To change your banking information or to start receiving payments through direct deposit to your bank, please fill out the deposit form and submit it to the program.

The Incontinence Supplies Direct Deposit Form can be found in the section, Grant Levels/Payments, or in the side bar under Applications.

Applications and correspondence are available in English and French.

Please fill out a French application form and check off interpreter required.

The program also has staff who can assist in answering any questions you might have. Please contact the program.

If your main language is other than English or French and you have a support worker/relative/friend who assists you, please include them on the application under Section 1 – Consent to Speak with an Individual/Agency so that we may be better able to support your family.

If you have private medical coverage, or employee extended health coverage, the insurance plan may reimburse your additional costs not covered by the grant.

Call and check your plan’s coverage.

Keep all Incontinence Supplies Grant Program correspondence as your insurance company may ask you to send them information about the grant funding received from the program.

You may claim for additional medical expenses on your income tax.

You can only claim receipts for incontinence supply expenditures that exceed the amount of your grant.

For more information, visit the Canada Revenue Agency  Income Tax Folio S1-F1-C1, Medical Expense Tax Credit subsection 1.87.