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You are here: Home / Incontinence Supplies Grant (Diaper) Program / Other Questions about the Incontinence Supplies Grant Program [FAQ]

Other Questions about the Incontinence Supplies Grant Program [FAQ]

Please contact the program if:

Incontinence Supplies Grant FAQ

a

I have received a new Health Card Version Code

Please notify the program if you have a new health card version code.

Your child’s Ontario Health Card number is automatically checked with the Ministry’s health card database before your payment is issued. If it does not match, your payment will not be issued.

a

How do I change my contact information including name, address, phone or email?

It is very important that your contact details are up to date. Please contact the program to provide updated contact details.

Please provide a copy of any Government issued identification for any name changes.

Please note: If your payment can not reach you and we can not contact you, the grant will be cancelled.

a

My child no longer requires the grant.

Contact the Incontinence Supplies program and let us know that you no longer require the grant.

If you have recently received a payment, please return it to the program as payments are to purchase incontinence supplies for the next 6 months following the payment.

a

How do I change who is to receive the grant payments (transfer to a spouse, grandparent, group home, crown ward, etc.)?

Contact the program to request a Change of Payee form from the program, fill out and return the form.

Payments will be held until the request is complete.

The program can only issue one grant payment; it can not be divided between 2 parents. The payee on file is responsible to keep the file up to date with any changes to contact information, health care updates, etc. In addition, the payee must save all receipts, or collect receipts from the other parent to participate in the reviews? When there is shared custody between parents the Incontinence Supplies Grant program does not get involved with determining which parent has the file registered in their name. If there is a dispute, the file will remain on hold until the payee is determined.

a

How do I have change my banking information for direct deposit?

When your banking information changes you need to inform the Incontinence Supplies Grant Program, or you may miss a payment.  To change your banking information or to start receiving payments through direct deposit to your bank, please fill out the deposit form and submit it to the program.

The Incontinence Supplies Direct Deposit Form can be found in the section, Grant Levels/Payments, or in the side bar under Applications.

a

What if my main language is not English?

Applications and correspondence are available in English and French.

Please fill out a French application form and check off interpreter required.

The program also has staff who can assist in answering any questions you might have. Please contact the program.

If your main language is other than English or French and you have a support worker/relative/friend who assists you, please include them on the application under Section 1 – Consent to Speak with an Individual/Agency so that we may be better able to support your family.

Insurance

A

What if I have other insurance coverage?

If you have private medical coverage, or employee extended health coverage, the insurance plan may reimburse your additional costs not covered by the grant.

Call and check your plan’s coverage.

Keep all Incontinence Supplies Grant Program correspondence as your insurance company may ask you to send them information about the grant funding received from the program.

Income Tax

A

Can I claim incontinence supplies expenses on my income tax return?

You may claim for additional medical expenses on your income tax.

You can only claim receipts for incontinence supply expenditures that exceed the amount of your grant.

For more information, visit the Canada Revenue Agency  Income Tax Folio S1-F1-C1, Medical Expense Tax Credit subsection 1.87.

Contact Incontinence Supplies Grant Program for more information:

Phone: 416-510-5074
Email: igprogram@easterseals.org
Fax: 416.696.1035

Mail: Easter Seals Ontario, I.G. Program
700 – 1 Concorde Gate
Toronto, Ontario M3C 3N6

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COVID-19

Notice to all Easter Seals Ontario Families.


Quick Access to Incontinence Supplies Applications

Are you already familiar with our application process? Please download the appropriate applications for your child from the list below.


Incontinence Supplies (Diapers)

  • Incontinence Supplies Application
  • Incontinence Supplies LEVEL B Increase Form
  • Incontinence Supplies Direct Deposit Form

En Français

  • Incontinence Supplies Application En Français
  • Incontinence Supplies LEVEL B En Français
  • Incontinence Supplies Direct Deposit Form En Français

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